CURRENT CUSTOMER FAQ's

How long do I have to wait to get a periodic maintenance inspection on my heating equipment?

It depends on what time of the year you call to schedule your periodic maintenance inspection.

For warm air furnaces, especially, the best time is in the spring so the unit is not sitting idle until the start of the heating season. Damage to your heating system could occur by allowing it to sit idle for an extended period of time.

During our peak service season: October through March, we schedule fewer periodic maintenance inspections to ensure our Service Department is well staffed to handle emergency service calls.

When work is scheduled on my heating system, why can’t I be given the time that the service technician will arrive?

Service calls are prioritized according to need; such as no heat, no hot water, smoke, elderly people, medical priorities and babies in the home.

Every effort is made to dispatch a service technician to your home in a timely manner, but we cannot predict when a high priority call may come in, or how long a particular job will take.

Our service technicians are trained to work in an efficient and safe manner, to maximize their output during their working hours.

What should I do if I have a NO HEAT service problem?

• Is there NO HEAT in the whole house, one room, one heating zone or one radiator/baseboard?

• Is your burner running?

• Is your thermostat set at least 5 degrees above the temperature in the room?

• Is the emergency switch ON?

• Is the circuit breaker ON? Or is the fuse NORMAL?

• Have you pushed the red reset button on the burner?
  JUST ONCE!

• Is there oil in your tank? What does the tank read?

• If you have central air conditioning, is the thermostat selector switch in the heat mode?

Once you have checked all of the above, and you still do not have heat, call our office and we’ll dispatch a service technician. We are open 24 hours a day, 365 days a year to serve you.